Time and Materials Support
Time and Materials Support
Reach out to the Sydney’s most reliable IT services provider.
Solutions for time and materials support needs.
Our basic support option for those businesses with minimum I.T. support requirements and just want to pay as needed. Citcom offer competitive hourly rates and will attend urgent calls on a best effort basis.
Your business will still have the benefit of all of our engineering resource including Help Desk and on-site requirements and all calls are charged on a time and materials used basis.
For those businesses who use Citcom support on a regular basis we offer even further reduced hourly rates and additional discounts for prompt payment.
Reliable IT Services for Your Businesses
Quick response
We are available for your assistance 24/7, on the help desk, remote support & on-site, with all kinds of expertise meeting your IT support needs.
Experienced
12+ years of experience in the field of Managed IT Service & technology solutions offering insights to different industries.
No geek speak
We make no false promise, while our services are well structured backed by technicians who hold valid IT & English language certification.
Business savvy
We collaborate with your business, take in-depth knowledge & analyse the requirements, before designing appropriate technology solutions maximising your benefits.
One Stop Shop
From managed IT service, to networking solutions, from hardware to software management, we take care every IT needs of an organisation.
100% Satisfaction Guarantee
Our service is customer-centric, so once we collaborate, we make sure the entire process is hassle-free and professional.
CITCOM clients with support agreements receive these benefits
On-Call Help Desk Support
Immediate assistance for your technical issues with a dedicated help desk team available around the clock, ensuring swift resolution and minimizing downtime.
Priority Response
Enjoy accelerated response times, prioritizing your inquiries or concerns to swiftly address and resolve critical issues, ensuring minimal impact on your operations.
On-Call Engineering Expertise
Access to a team of experienced engineering professionals ready to provide specialized technical insight and solutions whenever needed, enhancing the efficiency and effectiveness of your operations.
Reduced Hourly Rates
Benefit from cost savings with lowered hourly rates, ensuring that you receive top-notch support and expertise without compromising your budgetary constraints.
Service Reports
Receive detailed and transparent reports outlining the services provided, issues resolved, and performance metrics, offering insights into the effectiveness of the support and enabling informed decision-making.
Dedicated Account Management
Experience personalized service with a dedicated account manager who oversees your support needs, ensuring clear communication, understanding of your requirements, and proactive management of your account.
Resources
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Testimonials
What makes people praise CITCOM?
4.9/5.0
by 27+ Clients