Notice: We're thrilled to announce our merger with Binary IT for enhanced capabilities!

Fixed Rate Total Site Support

Fixed Rate Total Site Support

Reach out to the Sydney’s most reliable IT services.

Solutions for site support needs.

Part of CITCOM’s complete range of offerings is our total outsourcing service. This is an ideal solution for those businesses who want to have their I.T. systems and staff supported without the huge expense of a dedicated I.T. Department.

Citcom can provide an outsourcing solution at a fixed monthly cost for all of your business I.T. support needs and your business benefits by being able to concentrate on what you are actually in business for rather than having to maintain your systems. Whether your business needs engineering support full time on site, remote management and maintenance of servers and PCs, or general help desk user support, Citcom will put a team together specifically for your needs. This team will act as a business partner and will get to fully understand your company and any specific requirements.

Once they have done this a plan will be produced in association with you to take responsibility for the complete support so you can concentrate on your business. The plan will be designed so as to manage all aspects of your systems from immediate call responses, user support, management of servers, monitoring of issues, identifying upgrade requirements and business continuity planning.

As your business grows, the Citcom outsourcing team will be working with you to ensure that the systems in place can meet your needs. To ensure this happens, regular meetings are held to not only identify any current issues but to review your business plans.

Outsourcing relieves the larger businesses of the cost of the constant need to train I.T. staff with up to date technologies, manage internal resourcing around annual leave, sick leave and staff turnover etc. all at a fixed monthly cost.

Reliable IT Services for Your Businesses

mitech-box-image-style-05-image-01

Quick response

We are available for your assistance 24/7, on the help desk, remote support & on-site, with all kinds of expertise meeting your IT support needs.
mitech-box-image-style-05-image-02

Experienced

12+ years of experience in the field of Managed IT Service  & technology solutions offering insights to different industries.
mitech-box-image-style-05-image-03

No geek speak

We make no false promise, while our services are well structured backed by technicians who hold valid IT & English language certification.
mitech-box-image-style-05-image-04

Business savvy

We collaborate with your business, take in-depth knowledge &  analyse the requirements, before designing appropriate technology solutions maximising your benefits.
mitech-box-image-style-05-image-05

One Stop Shop

From managed IT service, to networking solutions, from hardware to software management, we take care every IT needs of an organisation.
mitech-box-image-style-05-image-06

100% Satisfaction Guarantee

Our service is customer-centric, so once we collaborate, we make sure the entire process is hassle-free and professional.

CITCOM clients with support agreements receive these benefits

On-Call Help Desk Support
Immediate assistance for your technical issues with a dedicated help desk team available around the clock, ensuring swift resolution and minimizing downtime.
Priority Response
Enjoy accelerated response times, prioritizing your inquiries or concerns to swiftly address and resolve critical issues, ensuring minimal impact on your operations.
On-Call Engineering Expertise
Access to a team of experienced engineering professionals ready to provide specialized technical insight and solutions whenever needed, enhancing the efficiency and effectiveness of your operations.
Reduced Hourly Rates
Benefit from cost savings with lowered hourly rates, ensuring that you receive top-notch support and expertise without compromising your budgetary constraints.
Service Reports
Receive detailed and transparent reports outlining the services provided, issues resolved, and performance metrics, offering insights into the effectiveness of the support and enabling informed decision-making.
Dedicated Account Management
Experience personalized service with a dedicated account manager who oversees your support needs, ensuring clear communication, understanding of your requirements, and proactive management of your account.

Resources

Get a copy of brochure on
Latest Trends in IT.

managed-it-services-book-cover
Testimonials

What makes people praise CITCOM?

    Book appointment

    It's out pleasure to have a chance to cooperate.