IT Support

Citcom provide a range of support options to cater for various business sizes and specific needs. Each of these options can be further tailored or combined so you can virtually design your own requirements to match your needs. Following are our standard support agreement offerings to meet the majority of business needs and budgets. You can select individual types of support or combine them to meet your specific needs and budgets:

In addition to the above, we can also offer

  • Guaranteed Response Support – For a minimum monthly charge, businesses can have full I.T. support as and when needed on stand-by. With this option all hours are charged at a reduced rate with guaranteed response times based on call priorities.
  • Pre-Purchased Hours Support – At one fixed cost per month, Citcom can provide comprehensive support option which can include server maintenance (on-site or remote), user help desk, installations, upgrades or any other I.T. related support you may need, all tailored to meet your anticipated monthly needs.

Support Agreement Benefits

All Citcom clients with support agreements receive the following benefits:

  • On-call Help Desk Support
  • Priority Response
  • On-call Engineering Expertise
  • Reduced Hourly Rates
  • Service Reports
  • Dedicated Account Management